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Technical Service, Parts, and Repair

 

Monitoring

Swipe employs state-of-the art technology to ensure your ATM is up and running 24-hours a day. Remote monitoring services at Swipe's operational facility allow us to communicate with any ATM terminal at any moment. If needed, Swipe will immediately dispatch a qualified technician.

Installation

Swipe USA provides complete installation services for all of your ATM needs. Typical installation options include lobby bolt-down (internal), outside bolt-down, and through-the-wall bank-style ATM installation. We also provide merchandising options such as awnings with signage. Our goal is to provide a custom fit to your business environment.

Programming & Repair

Swipe can provide both field and bench-level upgrades to recently released manufacturer software. We also provide field updates to processor and network protocols. Our ASP certified technicians can repair your ATM parts for significantly less than you would pay to buy new parts from a manufacturer.

Maintenance

We know you want to provide a safe, clean, and professional environment for your customers. And our studies have shown that when an ATM machine is clean transactions increase. Swipe detailing services include high-pressure washing of sidewalks and awnings, cleaning dust and debris from your machine, and removing unwanted stickers and graffiti.

Security

Studies have shown ATMs are perceived as one of the most trusted ways to obtain cash and other financial services. Swipe USA goes to great lengths to ensure your ATM machine is installed in a secure manner, and in a well-lighted location. Swipe offers a full-range of security measures from foundation bolt-downs and advanced tracking systems, to 24-hour Alarm Monitoring with police dispatch, two-way Voice Capability, and five-sensor ATM Alarm System.

Warranty Service

Each machine Swipe USA sells and promotes from Tranax Technologies and Triton Systems comes with a manufacturer's one-year parts and labor warranty. A factory-trained service technician will handle any warranty or service calls for a one-year period — at no cost to you.

 

As part of our commitment to customer service, Swipe remotely monitors your machine(s) on a continual basis. Many ATM machines will actually notify us - within minutes - of any possible problem! From that point, our trained technicians can fix many problems remotely. And, if needed, we will send out a service technician to solve the problem on-site.

Extended Five-Year Warranty Program

Swipe USA also offers an extended five-year warranty program which covers parts, labor, and on-site repair. It guarantees replacement of necessary service parts beyond the first year if your ATM is covered under this program.

 

Please contact your Swipe representative for more information.

 

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Authorized Service Provider (ASP)

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As an Authorized Service Provider, Swipe USA will troubleshoot, repair, replace or upgrade components of your ATMs, including:

 

  • Application and ROM upgrade
  • Printer testing and basic repair
  • Keyboard / card-reader / LCD display troubleshooting
  • Power supply testing
  • Cash dispenser diagnostic and basic repair
  • Advanced Remote management software, installation and use

 

 

 

 

 

 
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